This Privacy Policy outlines how Charlie Lounge Group Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you use our platform, which provides Artificial Intelligence tools and services. This Privacy Policy applies to users in the EU, UK, USA, and other countries where we operate. By accessing or using our services, you agree to the terms of this Privacy Policy.
We collect personal information relating to you ("Personal Information") as follows:
Account Information:
When you create an account with us, we collect information associated with your account, including your name, contact information (e-mail and phone number), account credentials, payment card information, and transaction history (collectively, "Account Information").
User Content:
When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services ("Content").
Communication Information:
If you communicate with us, we collect your name, contact information, and the contents of any messages you send ("Communication Information").
Social Media Information:
We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we collect Personal Information that you elect to provide to us, such as your contact details ("Social Information"). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
Other Information You Provide:
We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity ("Other Information You Provide").
Log Data:
Information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
Usage Data:
We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
Device Information:
Includes name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
Cookies:
We use cookies to operate and administer our Services, and improve your experience. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, reject all cookies, or notify you whenever a cookie is offered. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.
Analytics:
We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.
To provide, administer, maintain, and/or analyze the Services;
To improve our Services and conduct research;
To communicate with you, including to send you information about our Services and events;
To develop new programs and services;
To prevent fraud, criminal activity, or misuse of our Services, and to protect the security of our IT systems, architecture, and networks;
To carry out business transfers; and
To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
Charlie Lounge does not sell, share, or misuse user personal data for marketing purposes outside the GoHighLevel ecosystem. If AI tools are used within the platform, these tools do not use user-generated content for model training unless the user has explicitly consented.
Legal Requirements:
We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
Affiliates:
We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with Charlie Lounge. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.
Business Account Administrators:
When you join a Charlie Lounge enterprise or business account, the administrators of that account may access and control your Charlie Lounge account. In addition, if you create an account using an email address belonging to your employer or another organization, we may share the fact that you have a Charlie Lounge account and certain account information, such as your email address, with your employer or organization to, for example, enable you to be added to their business account.
Other Users and Third Parties You Share Information With:
Certain features allow you to display or share information with other users or third parties. For example, you may share Charlie Lounge conversations with other users via shared links or send information to third-party applications via custom actions for Charlie Lounge. Be sure you trust any user or third party with whom you share information.
Access your Personal Information.
Delete your Personal Information.
Rectify or update your Personal Information.
Transfer your Personal Information to a third party (right to data portability).
Withdraw your consent—where we rely on consent as the legal basis for processing, at any time.
Object to how we process your Personal Information.